Complaint Compliant II: Texas Roadhouse (Knoxville, TN: Morrell Road)

Every time (and I do mean every) I take my family to Texas Roadhouse, we have a bad experience. Usually, my wife's steak is cooked wrong (at minimum), and they can never get it to come out right - re-grilling it just gets it burned outside and medium well inside. Because of these experiences, we have learned that my wife should just order chicken. But if she wants steak, she'll not get it at Texas Roadhouse. Not very fair is it?

The last time we went there, Mrs. Tuck ordered steak (well-done) with a salad - I had the same and the kids had chicken. Our salads went to the table beside us - they didn't order salads, but ate them. Our steaks were going to the same table, but the people told the waitress, that wasn't what they ordered - my wife said, "Those are ours. And so were the salads you gave to them." Not trying to be rude, just pointing out the facts.

With the first cut, my wife's steak damn near "mooed" as the blood flowed. We promptly sent it back. It came back burned outside & pink inside. My steak was fine - a bit tough, but I don't care if it's a little pink. However, my wife cannot eat meat that is not thoroughly cooked (welk-done).

The manager said she would have my wife's steak removed from the bill, and gave us a card to redeem for a free meal at our next visit. So my wife had no meal this time - just a salad. It reminded me of our previous trip to Texas Roadhouse - nearly the same thing happened and my wife had no food (seeing a pattern?).

The bill came and I was being charged for the food my wife didn't have. I sent the bill back, it was fixed, and we left after paying.

This experience is typical of the times we've been to the Texas Roadhouse on Morrell Road by West Towne Mall. We only went to this restaurant because the kids had "Free" coupons. We shall never return to this establishment - even if everyone's meals were free.